Privacy Policy

At We Naturals we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us when booking and attending our services.

1. Information We Collect

  • Personal details such as your name, phone number, email, and payment information when you book a session.

  • Hair and scalp information you share during your consultation to help us personalise your Hair Journey Book and care plan.

  • Records of your appointments, services received, and progress updates.

2. How We Use Your Information

  • To confirm and manage your bookings.

  • To create and update your personalised Hair Journey Book.

  • To communicate with you about your appointments, progress, or changes to our services.

  • To improve our services and client experience.

3. Social Media and Photography

  • From time to time, we may take photos or videos within the Hub for educational or promotional purposes.

  • We will always ask your permission first before capturing or sharing any images, videos, or testimonials that feature you.

  • You have the right to say no, and your services will not be affected in any way.

4. Sharing of Information

  • We do not sell or rent your personal data to third parties.

  • We may share limited information with trusted partners (such as payment processors) strictly for processing payments.

  • We may disclose information if required by law or to protect our legal rights.

5. Data Security

  • Your data is stored securely and only accessed by authorized staff (Care Experts and administrative staff).

  • Digital information is protected with password access, and physical Hair Journey Books are kept securely within the Hub.

6. Your Rights

  • You may request a copy of your personal information at any time.

  • You may ask us to correct or delete your information, subject to any legal requirements.

  • You may opt out of receiving promotional messages from us.

7. Retention of Information

  • We retain your Hair Journey Book and booking records as long as you continue to use our services.

  • If you stop visiting, we may securely archive your information after a reasonable period.

8. Updates to This Policy

  • We may update this Privacy Policy from time to time. Any major changes will be communicated to clients.

Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
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