Bookings & Appointments

• All appointments must be booked in advance via phone, website, or social media.
• A valid contact number and email are required for booking confirmation.
• Late arrivals: Clients arriving more than 15 minutes late may have their service shortened or rescheduled.
• Cancellations: We require at least 24–48 hours notice for cancellations or rescheduling. Last-minute cancellations may incur a fee (as specified by the technician).

 Deposits

• Some services may require a non-refundable deposit to secure your appointment.
• Deposits are deducted from the final service price.

Aftercare & Maintenance

• Clients are responsible for following the aftercare instructions provided during their appointment.
• Failure to follow aftercare guidelines may result in premature lash loss or damage, which Flutter Flare is not liable for.

Refunds & Complaints

• Due to the nature of lash services, refunds are not typically provided once the service has been performed.
• If you are unhappy with your lashes, please contact us within 48 hours for possible adjustments.