Accessibility

Accessibility Statement

Last Updated: October, 2025

AyaBookings is committed to ensuring digital accessibility for all users, including people with disabilities. We continuously work to improve the user experience for everyone and apply relevant accessibility standards.

Our Commitment

We believe that everyone should have equal access to online booking services, regardless of their abilities or the devices they use. AyaBookings strives to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

♿ Accessibility Features

Screen Reader Compatibility

  • Compatible with popular screen readers (JAWS, NVDA, VoiceOver)
  • Proper HTML semantic structure for easy navigation
  • Alternative text (alt text) for all images
  • Descriptive link text and button labels
  • ARIA labels where appropriate

Keyboard Navigation

  • Full functionality accessible via keyboard only
  • Logical tab order throughout the platform
  • Visible focus indicators on interactive elements
  • Skip navigation links to bypass repetitive content
  • No keyboard traps

Visual Accessibility

  • High contrast color schemes for better readability
  • Text can be resized up to 200% without loss of functionality
  • Clear and readable fonts (minimum 14px)
  • Color is not the only means of conveying information
  • Adequate spacing between clickable elements

Mobile Accessibility

  • Responsive design works on all screen sizes
  • Touch targets are at least 44x44 pixels
  • Pinch-to-zoom enabled
  • Orientation support (portrait and landscape)
  • Works with mobile screen readers (TalkBack, VoiceOver)

USSD for Limited Internet Access

  • Book appointments via *928*88# without internet
  • Simple menu-driven interface
  • Works on all mobile phones (no smartphone required)
  • Text-based, accessible to screen reader users

Multiple Communication Methods

  • SMS notifications for booking confirmations
  • Email notifications with accessible HTML formatting
  • Phone support for customers who need assistance
  • WhatsApp support available

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements to improve accessibility for people with disabilities. We aim to conform to WCAG 2.1 Level AA standards.

Current Status:

✅ Perceivable: Information and user interface components are presentable to users in ways they can perceive

✅ Operable: User interface components and navigation are operable

✅ Understandable: Information and operation of the user interface are understandable

⏳ Robust: Content is robust enough to be interpreted by a wide variety of user agents (in progress)

Language & Content

  • Clear and simple language used throughout
  • Consistent navigation and layout
  • Error messages are clear and provide solutions
  • Form labels are descriptive and properly associated
  • Instructions don't rely solely on sensory characteristics

Assistive Technologies We Support

Desktop:

  • JAWS (Windows)
  • NVDA (Windows)
  • VoiceOver (macOS)
  • ZoomText (Windows/macOS)
  • Dragon NaturallySpeaking (speech recognition)

Mobile:

  • VoiceOver (iOS)
  • TalkBack (Android)
  • Voice Access (Android)
  • Switch Control (iOS)

Browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge

Accessible Booking Options

1. Online Booking

Our web platform is designed with accessibility in mind, featuring keyboard navigation, screen reader support, and high contrast options.

2. USSD Booking (*928*88#)

No internet required! Simple text-based menu system accessible on any mobile phone.

3. Mobile Apps

Our iOS and Android apps follow platform-specific accessibility guidelines and work with native assistive technologies.

4. Phone Booking

Call or WhatsApp our support team for assistance with bookings:0559416230

Known Limitations

While we strive for full accessibility, we acknowledge some current limitations:

  • Some third-party payment gateway interfaces may have accessibility issues beyond our control
  • PDF receipts generated may not be fully screen-reader accessible (HTML email receipts are provided as an alternative)
  • Some advanced calendar features are still being optimized for screen reader users

We are actively working to address these limitations and improve accessibility across all features.

Feedback & Assistance

We welcome your feedback on the accessibility of AyaBookings. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

Contact Methods:

When reporting accessibility issues, please include:

  • The web page or feature you were trying to use
  • What assistive technology you are using
  • The problem you encountered
  • What browser and operating system you are using

We aim to respond to accessibility feedback within 2 business days.

Staff Training

Our team receives regular training on:

  • Accessibility best practices and standards
  • How to assist customers with disabilities
  • Proper use of accessibility features
  • Testing with assistive technologies

Continuous Improvement

Accessibility is an ongoing effort. We regularly:

✅ Conduct accessibility audits of new features

✅ Test with real users who rely on assistive technologies

✅ Review and update our accessibility practices

✅ Monitor WCAG updates and implement improvements

✅ Track and fix reported accessibility issues

Additional Resources

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may escalate your complaint by:

  1. Emailing our Accessibility Team: accessibility@ayatickets.com
  2. Contacting Ghana's regulatory authorities for digital accessibility complaints

Last Assessment

This accessibility statement was last reviewed and updated on October 2025. Our platform undergoes continuous accessibility testing, and this statement is updated as improvements are made.

We are committed to making AyaBookings accessible to everyone. Thank you for helping us improve!