How WhatsApp Mobile Money payments work
Customers tap Pay now, choose a MoMo number and network, then approve the prompt.
Updated 9 Nov 2026 · 1 min read
When a service needs payment on WhatsApp:
- The customer taps Pay now.
- They choose This number or Enter number.
- They pick their network.
- They approve the prompt on their phone.
- The bot confirms when payment is received.
Online bookings include a 5% fee, shown as a Processing fee when it applies. Pay on arrival skips that when you allow it.
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