Booking channels
Let customers book through your link, WhatsApp or USSD.
- Share your booking link Copy your booking link, share WhatsApp booking, or print a QR from Launch Toolkit.
- WhatsApp booking commands: MENU, FR and EN Customers can restart with MENU, switch to French with FR, or English with EN.
- Let customers book by WhatsApp Share your BOOK keyword link to +233 59 138 2169 so customers book in WhatsApp.
- How WhatsApp Mobile Money payments work Customers tap Pay now, choose a MoMo number and network, then approve the prompt.
- Let customers book by USSD Add your first active service and get a code like *928*88*12# within a few minutes.
- Reschedule, cancel or pay a balance on WhatsApp Customers open My Bookings from MENU to reschedule, cancel or pay a remaining balance.
- Share your WhatsApp booking link for ads and posts Use the dashboard WhatsApp link so BOOK your-slug is already filled in.
- Ask for a customer’s name on WhatsApp and USSD Turn on Ask customer’s name in General Settings, or leave it off to keep only the phone number.
- WhatsApp vs web vs USSD: which channel to share Share all three: web for full detail, WhatsApp for chat, USSD for no data.
- Customers can search by partial business name on WhatsApp If the name is incomplete, WhatsApp shows a short list to pick from.
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