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Reschedule, cancel or pay a balance on WhatsApp

Customers open My Bookings from MENU to reschedule, cancel or pay a remaining balance.

Updated 9 Nov 2026 · 1 min read

  1. Customer sends MENU on +233 59 138 2169.
  2. They open My Bookings.
  3. They pick a booking.
  4. Available actions can include Reschedule, cancel, or Pay balance when money is still due.

If an action is missing, the cancellation window may have closed or the booking is not confirmed yet.

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Share your booking link Copy your booking link, share WhatsApp booking, or print a QR from Launch Toolkit. WhatsApp booking commands: MENU, FR and EN Customers can restart with MENU, switch to French with FR, or English with EN. Let customers book by WhatsApp Share your BOOK keyword link to +233 59 138 2169 so customers book in WhatsApp. How WhatsApp Mobile Money payments work Customers tap Pay now, choose a MoMo number and network, then approve the prompt.

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