Ask for a customer’s name on WhatsApp and USSD
Turn on Ask customer’s name in General Settings, or leave it off to keep only the phone number.
Updated 9 Nov 2026 · 1 min read
- Open Settings → General Settings.
- Find Ask customer's name on USSD and WhatsApp.
- Turn it on to collect a full name, or off to keep only the phone number.
- Save.
On WhatsApp, returning numbers with a saved name may get a short welcome-back message instead of the name prompt.
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